ISV:End User Support
Go Up to Managing your Apps
The customer has an interface to request vendor support. They can submit support requests directly to the vendor. As a vendor, you can respond directly to the customer, without Embarcadero intervention.
You can provide either secondary email address to provide support, or if a separate email is not available, the main address.
The email received from the customer includes:
- As sender: no-reply@appwavestore.com
- A link to the product in the Store.
- The customer's data: name, last name, and contact email.
- The text: " Please don't reply to this message directly, use the customer's information provided in this email ".
- The following text in the subject field: " AppWave application support request ".
The customer is required to be logged in to send a support request.
Once the customer submits the form an email is automatically sent to the vendor's support email account.
The customer receives a message that the mail has been successfully submitted with the following text: "Thank you, your message has been forwarded to <vendor name>. You can typically expect a response within 24 hours. Further information can also be found on their web site." The displayed web site links to the vendor’s product page.
The support request form includes the following:
- A title field
- A description field
- The app name field