Troubleshooting

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Here you can find a list of some frequently encountered problems and their solutions or workarounds.

Most problems can be fixed by making sure that your system is running the latest software. Before you start troubleshooting, it is advised that you make sure your product is up to date.

Cannot Connect to Team Server

Unable to Connect

If your web browser cannot establish a connection to the Team Server server:

  • Check that the URL you are trying to access is Team Server's.
  • Check that your system has a working connection to the Team Server server.
  • Check that Team Server is running. See Starting Team Server.
  • Try increasing the maximum memory assigned to Team Server. See Changing the Memory Limit of Team Server.

Template Could Not be Loaded

"Template could not be loaded..."

If you get this error message, you might need to restart the Team Server server. Contact your super user.

Team Server is not showing the Welcome page

Welcome page may not appear the first time you access the home page using an https connection. To resolve this issue and still use the certificate, open http://www.idera.com on the same browser and then refresh the Team Server home page.

Loading Pages Takes Too Much Time

Try increasing the maximum memory assigned to Team Server. See Changing the Memory Limit of Team Server.

Log Error Messages

There are some log files in the Team Server installation folder that you can watch for error messages and warnings. Here you can see some errors that you might see registered in those log files, what the errors mean, and how to solve them.

tomcat\logs\<domain>.<date>.log

java.lang.OutOfMemoryError: Java heap space

You need to increase the maximum memory assigned to Team Server. See Changing the Memory Limit of Team Server.

etlvar\log\log_<timestamp>\*.log

<date> - SyncDiagram.bat (stdout) - Could not reserve enough space for object heap

The application cannot start because there is not enough contiguous memory in the system that can be allocated for the application. For example, you are using a virtual machine and have more memory allocated to Team Server than is available on the virtual machine.

You need to decrease the maximum memory assigned to Team Server. See Changing the Memory Limit of Team Server.

tomcat\logs\embarcaderoteamserver-stdout.log & tomcat\logs\embarcaderoteamserver-stderr.log

The creation of these logs is turned off by default. You may want to enable it for debugging purpose.

From Windows: Start > All Programs > Team Server x.x > Configure Tomcat Service.

On the Logging tab set Redirect Stdout and Redirect Stderror values to "auto" (without quotes) and restart the service.

TSProperties.png

Test Data Source Connection Issues

Microsoft SQL Server

If you are trying to connect to one Microsoft SQL Server data sources with ssl enabled with version 2008 or less, you will get these errors.

ErrorCon1.png ErrorCon2.png

Migration issue with HTTPS enabled

There is a known issue regarding the migration process with HTTPS enabled. If you have HTTPS enabled, the migration process will fail. In order to solve this issue, perform the following steps:

  1. Configure https using the configurator.
  2. End the configuration process without running the migration.
  3. Log into Team Server and access the configurator page through My Settings menu and then perform the migration process.

See Also

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