Annual Agreements
Contents
Annual Agreements
Embarcadero annual agreements are available in conjunction with select Embarcadero software license purchases. There are two plan levels: Standard and Premium.
| Standard | Premium | |
|---|---|---|
| Includes New Releases | Yes | Yes |
| # of Incidents | 3 per License | Unlimited |
| Priority Bug Review | No | Yes |
Standard
Support and Maintenance (InterBase)
The base level annual agreement for Support and Maintenance. Service features are:
- One support contact per covered Embarcadero Product License
- Three (3) incidents annually per covered Embarcadero Product License
- Access to all product updates and upgrades released during the term of the agreement
- Product updates and upgrades delivered by electronic transfer
- Phone access to the Embarcadero Support Center during regional business hours
- Access to the Embarcadero online knowledgebase
- Online support incident submittal and tracking; full access to Embarcadero Support Online
The support element of the service is provided until the predefined number of incidents has been used or 12 months have elapsed, whichever comes first. The maintenance element of the service is always provided for the full 12 months.
Update Subscription (RAD Studio, Delphi, C++Builder)
The base level annual agreement for Update Subscription. Service features are:
- Features and benefits are listed here https://www.embarcadero.com/support
- One support contact per covered Embarcadero Product License
- Three (3) incidents annually per covered Embarcadero Product License (Excludes Starter, Community Edition, and Academic licenses)
- Access to all product updates and upgrades released during the term of the agreement
- Product updates and upgrades delivered by electronic transfer
- Phone access to the Embarcadero Support Center during regional business hours
- Access to the Embarcadero online knowledgebase
- Online support incident submittal and tracking; full access to Embarcadero Support Online
The support element of the service is provided until the predefined number of incidents has been used or 12 months have elapsed, whichever comes first. The maintenance element of the service is always provided for the full 12 months.
Premium (RAD Studio, Delphi, C++Builder)
The highest level annual agreement includes all of the standard service features listed above. Additional service features are:
- Features and benefits are listed here https://www.embarcadero.com/support
- Unlimited incidents for the covered Embarcadero Product(s)
- Highest priority for submitted support incidents
- Cases requiring R&D work will receive higher priority and weighting compared to standard support.