Here you can find a list of some frequently encountered problems and their solutions or workarounds.
Most problems can be fixed by making sure that your system is running the latest software. Before you start troubleshooting, it is advised that you make sure your product is up to date.
Cannot Connect to Team Server
Unable to Connect
If your web browser cannot establish a connection to the Team Server server:
- Check that the URL you are trying to access is Team Server's.
- Check that your system has a working connection to the Team Server server.
- Check that Team Server is running. See Starting Team Server.
- Try increasing the maximum memory assigned to Team Server. See Changing the Memory Limit of Team Server.
Template Could Not be Loaded
- "Template could not be loaded..."
If you get this error message, you might need to restart the Team Server server. Contact your super user.
Team Server is not showing the Welcome page
Welcome page may not appear the first time you access the home page using an https connection. To resolve this issue and still use the certificate, open http://www.idera.com on the same browser and then refresh the Team Server home page.
Loading Pages Takes Too Much Time
Try increasing the maximum memory assigned to Team Server. See Changing the Memory Limit of Team Server.
Log Error Messages
There are some log files in the Team Server installation folder that you can watch for error messages and warnings. Here you can see some errors that you might see registered in those log files, what the errors mean, and how to solve them.
java.lang.OutOfMemoryError: Java heap space
You need to increase the maximum memory assigned to Team Server. See Changing the Memory Limit of Team Server.
<date> - SyncDiagram.bat (stdout) - Could not reserve enough space for object heap
The application cannot start because there is not enough contiguous memory in the system that can be allocated for the application. For example, you are using a virtual machine and have more memory allocated to Team Server than is available on the virtual machine.
You need to decrease the maximum memory assigned to Team Server. See Changing the Memory Limit of Team Server.
tomcat\logs\embarcaderoteamserver-stdout.log & tomcat\logs\embarcaderoteamserver-stderr.log
The creation of these logs is turned off by default. You may want to enable it for debugging purpose.
From Windows: Start > All Programs > Team Server x.x > Configure Tomcat Service.
On the Logging tab set Redirect Stdout and Redirect Stderror values to "auto" (without quotes) and restart the service.
Migration issue with HTTPS enabled
There is a known issue regarding the migration process with HTTPS enabled. If you have HTTPS enabled, the migration process will fail.
To resolve this issue
- Configure https using the configurator.
- End the configuration process without running the migration.
- Log into Team Server, and then access the configurator page by going to My Settings > Configurator.
- Perform the migration process.