Moderating Product Reviews
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To approve or disapprove product reviews or otherwise moderate user review comments, set your review preferences to Restricted mode in the System Properties. For more information, see Set System Properties.
When moderation is enabled, reviews added to AppWave are not immediately published. Their initial status is set to pending. A notification is added to the Notifications and if email is set up on the System Properties pane, then an email is sent to notify the administrator that there are reviews pending approval. There is also a Moderate Reviews option on the Dashboard that indicates how many reviews are pending and which is a launch point for the Moderate Reviews management page. The Moderate Reviews option on the Dashboard appears only if there is at least one review pending. For more information, see Moderate Reviews.
To access to the Moderate Reviews page:
- From the MANAGE APPS menu, click Moderate Reviews.
- The Moderate Reviews page appears and initially displays no reviews.
- To view all pending reviews, select Pending reviews and then click Search.
- The list of product reviews displays, in descending order of creation.
Tip: When All Reviews is selected, this list contains all the reviews, including those that are active, pending, and inactive (rejected).
The product review shows the product name, name of the review creator, the review rating, and the review status. Initially, the reviews are sorted by application name.
The review comments display in condensed format. Only the first 350 characters of the review are displayed initially. To view the entire text of the review, click the review.
Review details also include a star rating for that product. Thumbs up/ thumbs down details indicate the number of users who gave the review a thumbs up, and the number of users who gave the review a thumbs down.
Only approved reviews are viewable by AppWave Browser users.
Filtering Reviews
To view all reviews, ensure there is no text entered in the Search reviews for text box, click All reviews and then click Search.
| Description | Search criteria |
|---|---|
| To view only reviews that have been approved. | Select Active Reviews and click Search |
| To view only reviews that have not yet been approved or rejected. | Select Pending Reviews and click Search |
| To view only reviews that have been rejected. | Select Inactive Reviews and click Search |
| To view reviews submitted by a specific user. | Select User from the Search reviews for list and then click Search |
| To view reviews pertaining to a specific tool. | Select Application from the Search reviews for list and then click Search |
Processing Reviews
From the Moderate Reviews pane :
- To approve a review, click the approval icon
. The approved review is now listed amongst the Active reviews. - To reject a review, click the reject icon
. You can reject pending and previously approved reviews. The rejected review is now listed amongst the Inactive reviews. - To delete a review forever, click the delete icon
. You can delete pending and active reviews. The deleted review is no longer available. - To restore a review, click the green restore icon
next to the review.
Importing Reviews from Previous Repository or from an Archive
This may be useful in the case where you have removed an application from the system and then, months later, decide to make the application available again and want to bring back the reviews saved.
To import a review:
- On the Moderate Reviews pane, click Import reviews.
- On the Import Reviews pane, enter the path to the xml file containing the reviews, and then click Import.