AppWave™ 5.0 Common FAQs

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Always make sure to consult the README for late breaking updates at ReadMe file.

For additional help please refer to the following links:

This FAQ is divided into two different parts:


AppWave Enterprise Store FAQs

The AppWave Enterprise Store is for Windows software acquired by and made available to the end users in your organization. The Administrators can track software usage real time with comprehensive reports on demand. These reports give them critical information needed to track what software to maintain and support.

You can:

  • Install AppWave in a location accessible to all team members. This could be a shared PC, your own workstation, or a server location.
  • Get the AppWave Browser: You can download and run the AppWave Browser on your PC from your installed AppWave Location http://<serverhostname>:<portnumber>/aaserver.
  • Explore and Run: Running a popular app or an Embarcadero app from the AppWave Browser initiates a one-time install of that app to AppWave The first time you run an app, you are prompted to enter your AppWave ID (which is the same as your EDN Account). This is a one-time registration.
  • Share: You can share the AppWave Browser URL, and the URL for apps you like, to colleagues on your Local Area Network for easy access. You can also rate and write reviews for apps you have run providing useful information to your colleagues.
You can also evaluate Embarcadero products. Embarcadero product trials have always been available to users via our product and trial website page at http://www.embarcadero.com/downloads. These trials are delivered as user-installable software with a short-term license.

FAQ Question.png How do I get started on the Appwave Enterprise Store?

  1. Download the AppWave installation from https://downloads.embarcadero.com/free/appwave.
  2. Select AppWave 5.0 (either 32-bit or 64-bit) and click Download.
  3. Click Install and the AppWave End User License Agreement opens.
Note: For more details about setting up the AppWave Enterprise see: Installation Information.

FAQ Question.png What ports are used by AppWave?

The ports are set during AppWave installation. The default ports used are described in AppWave Ports in the Admin User Guide. Ensure these ports are not blocked by your firewall.

FAQ Question.png What version of Java does AppWave use?

AppWave ships with JVM 1.7 embedded.

FAQ Question.png I am having trouble with my AppWave installation. Where are the installation details kept?

After installing AppWave, the installation details can be found in the log files:
  • Window 7 and 8: C:\Users\<username>\AppData\Roaming\Embarcadero AppWave\ .
  • Windows XP: C:\Documents and Settings\<user>\Program Data\ Embarcadero Appwave\ .

FAQ Question.png How are the apps displayed in the Enterprise Store?

The apps are sorted and displayed by the following sections:

  • Features Apps: The apps that the Administrator wants to measure.
  • Highest Rated Apps: Average Rating (from highest to lowest) of apps available in the Enterprise Store.
  • Newest Apps: Time of app on system (from newest to oldest) of apps available on the Enterprise Store.
  • Most Popular Apps: This is based on the download popularity (from most downloaded to least) of apps available in the Enterprise Store.

FAQ Question.png What or who determines which apps are displayed?

You will be able to view featured banner placements promoting specific apps.
  • The Administrator has access to an interface that allows him to select which apps within the Enterprise Store to promote.
  • The apps will have, as part of their metadata, pre-built ad banners that are displayed on the home page.
  • The Enterprise Store home page consists of alternating scrollable "top 10" sections interleaved with advertising banners.

FAQ Question.png Does AppWave support Secure Socket Layer (SSL) communications?

Yes, AppWave supports SSL. For information on configuring SSL, contact Embarcadero support.


AppWave Browser FAQs

FAQ Question.png AppWave Browser cannot connect to AppWave. The Browser issues a warning message indicating that connection to AppWave failed. What should I do?

The Browser may not be able to connect to AppWave if the Browser and AppWave are in different domains. If this is the case, in the Browser go to Tools > Connect and in the AppWave field, change the IP address with the host name of AppWave including the domain extension. If AppWave Browser cannot connect to AppWave using a host name, as is the case when a DNS server is not available, do the following on the AppWave host:
  1. Make sure the server IP is a static IP and is visible from the machine with AppWave Browser installed.
  2. On the server, edit aaserver.properties in <AppWave install Dir>\conf. Change the line #server.http.host=<hostname> to server.http.host=<IP Address>
  3. Restart the AppWave Service.

FAQ Question.png When I launch AppWave Browser, I get the message, "TurboOption.exe must be run to turn on Turbo mode." in the title bar of the Browser and an OK button, which when clicked shuts down the Browser. What can I do to fix this problem?

This message appears when trying to run AppWave on a disk that has been compressed. You must decompress the disk and reinstall AppWave Browser to run the Browser.

FAQ Question.png Can AppWave or AppWave Browser run on a compressed disk?

No, disk compression is not supported at this time. AppWave and AppWave Browser must be installed and run on an uncompressed disk.

FAQ Question.png Can AppWave or AppWave Browser run on an encrypted disk?

No, encrypted disks are not supported at this time.

FAQ Question.png How can I tell if my disk is compressed?

Open My Computer. If the text beside the drive is blue than compression is enabled.

FAQ Question.png On the AppWave Browser Options dialog the maximum allowed cache size is 4095 MB, however this dialog also displays a message "It is recommended for the AppWave Browser to use 6 GB for cache size." Why is this and how can I increase my cache size to meet the recommended size?

AppWave intelligently sets the cache size based on the available and total disk space. If possible, AppWave sets the cache to 6 GB, but if 6 GB is more that 10% of the total disk space, or 50% of the free disk space, then a small cache size is used.
For example, AppWave Browser is installed on a system with 40 GB of disk space and 20 GB of free space. Since 10% of 40 GB is 4 GB and 50% of 20 GB is 10 GB, then the Browser cache size is set automatically to 4 GB. If the cache size is less than 6 GB then the message you saw is displayed. You can increase the disk space by installing AppWave Browser on a disk with a larger capacity and more free space, or you can free space on your current disk through Window by deleting files or uninstalling applications, or removing applications downloaded through AppWave.

FAQ Question.png If I look in the folder where the Product Repository is located, I see a folder for Apps I may have downloaded previously. However, there is nothing in this folder. Why is it created and what would go in this folder?

An app folder is created every time you download an app locally. This is where the license is stored. Also, when an app is removed from Managed Apps, the files inside the folder are deleted but the folder remains.


FAQ Question.png Where are locally cached apps stored on the AppWave system?

When you download an App, a folder is created for the app in the following locations:
  • Windows XP: C:\Documents and Settings\[username]\Application Data\Embarcadero\Product Repository\StreamingCore\[AppID]
  • Windows Vista, 7, 8, 8.1: C:\Users\[username]\AppData\Roaming\Embarcadero\Product Repository\StreamingCore\[AppID]
Note: The folder is deleted when you remove the application from Managed Apps.
Cached apps are stored in the cache database, and the folders are located in the following locations:
  • Windows XP: C:\ Documents and Settings \All Users\Application Data \Embarcadero\Product Repository\StreamingCore\Profiles\[username]\Cache
  • Windows Vista, 7, 8, 8.1: C:\ProgramData\Embarcadero\Product Repository\StreamingCore\Profiles\[username]\Cache\
Note: To change the location of the cache database, go to Tools and Options > Options > Cache Folder.

FAQ Question.png How do I clean the App cache to increase the free space in my hard disk?

  1. The AppWave Browser comes with the Autogrow option set by default. The applications you download are stored in the cache database placed in the Cache Folder. These cache files increase depending on the space that the applications need to work on your system.
  2. When you remove applications from Managed Apps these cache files remain the same until you clear and resize the cache.
  3. If you want to optimize the used space in your hard disk, go to Tools and Options > Options > Clear. Once you clear the cache you are allowed to decrease the App cache Size.


See Also

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